The merchant login ID or password is invalid or the account is inactive

If you are using Authorize.net as a gateway then usually this means the account set up is not finalized or the merchant account is not set up completely. Usually a call to authorize.net or signing in to your Authorize.net account will fix it.

Login:  https://account.authorize.net/

Contact Info for Authorize.net:
Toll-Free Phone: 877-447-3938

Authorize.net Support Hours:
M–F: 5 AM – 5PM PST
(closed major holidays)

Still need help? Contact Us Contact Us