The merchant login ID or password is invalid or the account is inactive

If you are using as a gateway then usually this means the account set up is not finalized or the merchant account is not set up completely. Usually a call to or signing in to your account will fix it.


Contact Info for
Toll-Free Phone: 877-447-3938 Support Hours:
M–F: 5 AM – 5PM PST
(closed major holidays)

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